Clinical Manager

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The Clinical Manager is a member of the Leadership Team at the North End Women’s Centre; provides clinical supervision to the counsellors within the North End Women’s Centre.


  • Post-secondary degree or certificate in the social services field (other combinations of relevant education and experience may be considered).
  • Minimum two (2) years of experience providing operational direction and supervision. Providing clinical supervision is an asset.
  • Minimum three (3) years of experience providing long term, short term, and/or crisis counselling to women who have experienced addiction; trauma; homelessness; and sexual exploitation.
  • Experience in the development, organization, and facilitation of groups and programs for women of diverse backgrounds.
  • Experience working in a community based setting in the North End of Winnipeg and knowledge of inner city challenges is an asset.
  • Minimum (3) years of experience working with women in a residential setting.
  • Experience working in cross-functional team.
  • Strong leadership, coordination and supervisory skills.
  • Strong consultative and conflict management skills.
  • Strong time management, organizational, decision making, and problem solving skills.
  • Excellent communication skills, both verbal and written.
  • Highly motivated and self-directed with the ability to work on multiple tasks, adjust quickly to shifting priorities, meet deadlines, exercise good judgment, and handle pressure situations.
  • Ability to demonstrate a positive attitude, a sense of humour, energy, and a high degree of initiative and flexibility within a professional setting.
  • Strong computer skills and experience in related software, including proficiency in Word, Excel and Access.
  • Knowledge of, and experience working with Indigenous people particularly in terms of the historical context, traditions, teachings as well as the unique barriers Indigenous women face.
  • Knowledge of the impacts of poverty, addictions, sexual exploitation, homeless, mental health, and violence on women.
  • Knowledge of a variety of different counselling styles and techniques.
  • Knowledge of addictions recovery and relapse prevention planning.
  • Knowledge of sexual exploitation and sex trafficking recovery.
  • Knowledge of the resources available in the community for women experiencing poverty, homelessness, domestic violence, mental illness, addictions and sexual exploitation.
  • Non-judgemental and accepting attitude.
  • Ability to deal with crisis situations in an appropriate manner.
  • Understanding of and commitment to a strength based and solution oriented approach.
  • Knowledge and demonstrated ability to apply trauma informed care, cultural proficiency, and harm reduction principles is an asset.
  • Provides support in delivery of HR functions, including performance appraisal, training and development.
  • Knowledge of evaluation processes and data collection.

Additional Requirements

  • Valid Class 5 license
  • Regular access to a safe and reliable vehicle
  • Satisfactory Criminal Record and Child Abuse Registry Check

Duties and Responsibilities

Supervisory Responsibilities

  • To support, mentor, and provide guidance to counsellors and support staff.
  • To monitor the intake waitlist and ensure the counsellors are maintaining required caseload/occupancy.
  • To attend community events and meetings and to sit on community committees as determined in consultation with the Director of Programs.
  • To research, create, and maintain all Program modules in coordination with program managers.
  • To develop, monitor, and ensure adherence to the service delivery policies and procedures in consultation with the Director of Programs.
  • To conduct trainings with new staff, students, or volunteers in coordination with the program managers and consultation with Director of Programs.

Direct Service Responsibilities

  • To provide intakes in coordination with an intake team.
  • To act as a role model for women modeling healthy relationships, boundaries, and communication
  • To facilitate community presentations on NEWC programming as needed.

Administrative Duties

  • To audit participant files as outlined in the Employee Policy and Procedure Manual.
  • To prepare and submit monthly program reports to the Program Manager.

Job Status: Full Time, Term (until March 31, 2021 with possibility of extension)
Hours: 37.5 hours/week (8:30-4:30); some evenings may be needed
Closing Date: Monday, February 3, 2020 at 4:00pm
Start Date: TBA (February/March 2020)
Salary Range: $26-$35 per hour

Resumes and a cover letter may be submitted by email, mail, fax, or dropped off:

Tammy Hansen, Director of Programs
North End Women’s Centre
394 Selkirk Avenue, Winnipeg, MB R2W 2M2
Fax: 204-415-4672 Emai: tammy at


3 Feb 2020
North End Women’s Centre
Winnipeg  Manitoba