Settlement Support Worker

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Settlement Support Worker is a member of the Community Support team; and provides direct services to the participants of the Settlement Support Program. The Settlement Support Worker will provide a welcoming space for newcomers, build relationships, provide support through the Settlement Support Program, and will connect newcomers to their community by providing opportunities for cross-cultural interaction and education.


  • Post-secondary degree or certificate in the social services field (other combinations of relevant education and experience may be considered)
  • Knowledge and experience in settlement and adaptation issues including personal experience with immigration and refugees
  • Knowledge of, and experience working with Indigenous people particularly in terms of the historical context, traditions, teachings as well as the unique barriers Indigenous women face
  • Experience working in a community based organization or/living in the North End area
  • Knowledge of working from a trauma-informed, harm reduction, participant centered and anti-oppressive frame
  • Fluency in languages targeted by a portfolio (French, Swahili, Lingala, Kirundi, Kinyarwanda, Ga, Twi, Ewe, Arabic, Dari, Farsi, Kurdish, Dzongkha, Karen, etc.) is considered an asset
  • Ability to practice from a social justice orientation: harm reduction, pro-choice, social determinants of health, human rights, social development, population health, health equity, trauma informed practice, triple trauma paradigms
  • Able to facilitate an inclusive approach in working with individuals from diverse backgrounds
  • Able to work in a multi-disciplinary environment with respect, professionalism, co-operation, sensitivity, and cultural awareness
  • Ability to work within the impacts of the social determinants of health in an effective and non-judgmental way
  • Knowledge and understanding of Indigenous cultures, languages, customs, values, and traditions
  • Knowledge of the legacy of residential schools, colonization, assimilation, and the impacts of such history on the health of individuals
  • Advanced organizational skills with the ability to manage workload and meet deadlines
  • Strong communication, interpersonal and facilitation skills
  • Excellent interpersonal, written and verbal communication skills
  • Ability to work independently and as a team member
  • Ability to follow direction and make decisions within the parameters of the job
  • Ability to work flexibly in a high stress environment, adapting to the needs of the group/participant
  • Knowledge of the resources available in the community to women experiencing poverty, homelessness, domestic violence, and/or addictions.
  • Strong organizational, planning, and time management skills
  • Non-judgemental and accepting attitude
  • Ability to practice professional boundaries
  • Ability to deal with crisis situations in an appropriate manner

Duties and Responsibilities

  • Provide group support sessions and one-on-one supports
  • Ensure strong partnerships with ethno-cultural community organizations, and other agencies and organizations serving immigrants, refugees, and indigenous peoples in the community
  • Provide crisis intervention when needed
  • Act as an advocate in a variety of systems
  • Deliver public education/training as and when required

Additional Requirements

  • Valid Class 5 license and access to a safe and reliable vehicle an asset
  • Satisfactory Criminal Record and Child Abuse Registry Check
  • Trauma Informed Certificate or willingness to attend training
  • ASSIST Suicide Prevention Certificate or willingness to attend training
  • Current CPR/1st Aid training or willingness to attend training
  • De-escalating Potentially Violent Situation Training or willingness to attend training

Job Status: Full Time, Term (until March 31, 2021 with possibility of extension)
Hours: 37.5 hours/week (days, evenings, weekends)
Closing Date: March 23, 2020
Start Date: TBA (April/May 2020)
Salary Range C: $18 - $24 per hour

Resumes and a cover letter may be submitted by email, mail, fax, or dropped off:
Lisa Carriere, Community Support Program Manger
Fax: 204-415-4672 Email: lisa at


23 Mar 2020
North End Women's Centre
Winnipeg  Manitoba