Drop In Coordinator- Full Time

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The Information and Referral Coordinator is a member of the Counselling Team, is responsible for the Drop-In Program of the North End Women’s Centre, provides direct service to community women, and provides administrative support to the Centre.

Education and Experience

  • Post-secondary certificate in administration or training in counselling an asset
  • Experience working with women or families from diverse cultural backgrounds
  • Knowledge of, and experience working with Indigenous people particularly in terms of the historical context, traditions, teachings as well as the unique barriers Indigenous women face
  • Experience working in a community based organization
  • Experience and knowledge of harm reduction supply distribution
  • Experience working or living in the North End of Winnipeg
  • Other combinations of relevant education and experience may be considered

Skills and Abilities

  • Strong written and verbal communication skills
  • Ability to work independently and as a team member
  • Ability to follow direction and make decisions within the parameters of the job
  • Ability to work flexibly in a high stress environment; cover evening shift if needed
  • Knowledge of the resources available in the community to women experiencing poverty, homelessness, domestic violence, and/or substance use
  • Non-judgemental and accepting attitude
  • Ability to practice professional boundaries
  • Computer, administrative and data entry skills

Duties and Responsibilities

Drop-In Responsibilities in collaboration with Evening Info and Referral Coordinator

  • To welcome visitors to the Centre and continuously promote a community understanding of the Centre’s vision, mission, objectives, policies, programs, and services.
  • To manage the drop in area and ensure that participants are adhering to specific policies and guidelines of the Drop In as outlined in the Employee Policy and Procedure Manual
  • To ensure all resources, pamphlets, brochures, and posters displayed are up to date and in align with the North End Women’s Centre’s philosophy
  • To provide women with information regarding the various programs offered at the North End Women’s Centre and to register them for programs as appropriate
  • To process snack orders for Drop- in and Community Support Team (snack storage)
  • To complete data entry related to program requirements

Administrative Responsibilities

  • To open and close the Centre for day shifts
  • To keep appraised of trends in the community, political and socio-economical areas that may impact NEWC programs and services
  • To answer phones and take messages for staff members ensuring they are accurately relayed through voicemail or message book
  • To ensure the Centre’s garbage and recycling is put out for pick up in a timely manner and in accordance to the City of Winnipeg Standards
  • To ensure recycling and garbage bins are unlocked/locked at the beginning/end of day

Other Duties

  • To participate in staff meetings once a month
  • To participate in team meetings bi-weekly
  • To participate in relevant training opportunities as required
  • To participate in annual performance reviews

Additional Requirements

  • Valid Class 5 license and access to a safe and reliable vehicle an asset
  • Satisfactory Criminal Record and Child Abuse Registry Check
  • Trauma Informed Certificate or willingness to attend training
  • ASSIST Suicide Prevention Certificate or willingness to attend training
  •  Current CPR/First Aid training or willingness to attend training
  • De-escalating Potentially Violent Situations training or willingness to attend training

Job Status: FT Term until March 31, 2021 with possibility of extension 37.5 hours per week (8:30am -4:30pm with some evenings) Monday to Friday
Salary Range: $18-$24 per hour (dependent on qualifications and experience)
Closing Date: Monday, May 25, 2020 at 4:00 pm
Start Date: June 2020

Resumes and a cover letter may be submitted by email, mail, fax, or in person to:

Lisa Carriere
Community Support Manager
North End Women’s Centre
394 Selkirk Avenue, Winnipeg, MB R2W 2M2
Fax: 204-586-9476 Email: lisac at newcentre.org

For more information on NEWC go to our Facebook page at facebook.com/northendwomenscentre/


25 May 2020
North End Women’s Centre
Winnipeg  Manitoba