Volunteer and Community Services Coordinator

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Full-time, 1-year term (Maternity Leave)
May 2020


Guided by the vision, mission, and values of the Immigrant and Refugee Community Organization of Manitoba Inc., the Volunteer and Community Services Coordinator (VCSC) provides coordination and leadership to the volunteer program, practicum students and Common Ground, Stronger Voices

Project by;

  • Taking a lead role in volunteer and community engagement and coordination initiatives
  • Assessing and responding to the volunteer support needs of IRCOM programs and the community at large Recruiting, managing and retaining volunteers
  • Planning, delivering, and evaluating volunteer and community outreach programs,
  • Managing records preparing reports,
  • Providing team and interdepartmental support


The Volunteer and Community Services Program (VCSP) Coordinator is a gifted communicator, organizer and relationship builder, experienced in working with volunteers, community members, and individuals who seek to meaningfully engage with new Canadians. This individual is a ‘people person’ who is creative, efficient and resourceful, with strong interpersonal, organizational and administrative skills, and is able to work effectively with a culturally diverse group of people. The VCSP Coordinator will exhibit and uphold IRCOM’s core values of integration, diversity, advocacy and empowerment and will work in a way that is people-centered, holistic and partnership based.

Reporting to the Manager of Childcare, Common Ground, English Language teaching, and Volunteer programs, this role works in cooperation with all IRCOM staff ensuring all programs have access to volunteer supports.


Volunteer Recruitment and Management (50%)

  • Recruit volunteers through various channels: web, networking, Volunteer Manitoba, recruitment fairs and events
  • Screen, interview and select new volunteers
  • Orient and train new volunteers and volunteer families according to individual, program and organization needs
  • Develop and adapt training material according to the volunteer program needs
  • Develop and conduct effective volunteer recruitment, engagement, retention and appreciation initiatives/strategies, maximizing newcomer participation as volunteers
  • Provide oversight and work closely with programs to host and supervise practicum students
  • Build connections with local high schools, universities and colleges to recruit practicum or cooperative students to undertake specific projects
  • Identify, create and promote broadly accessible volunteer opportunities, position descriptions, and schedules.
  •  Create innovative volunteer related programming and initiatives/partnerships that will aid in the successful integration of newcomers
  • Design, organize, conduct and evaluate relevant volunteer and community training opportunities
  • Implement and adapt various systems for ongoing monitoring and evaluation of volunteers (through check-ins, reviews, exit interviews, etc.)
  • Respond to external and internal inquiries about volunteer program

Community Program Development and Delivery (25%)

  • Lead the design, development, delivery and evaluation of community services programs and events a requested
  • Provide training and day to day program related supervision and support to Common Ground Project Assistant
  • Assist other IRCOM program staff with problem solving and conflict resolution
  • Organize initiatives and plan public, partnership, and community events (Ex. Neighbourhood BBQ’s, etc.)

Records Management and Reporting (20%)

  • Track and enter program related data into program specific database as required
  • Collect, store and manage volunteer records, Ensuring volunteer files are complete, secure and up to date
  • Update and maintain volunteer management software (Better Impact) and assist in making it accessible and well utilized
  • Manage program budgets and ensure financial accountability
  • Compose program summary of activities for public information
  • Timely submission of monthly/quarterly and end of project narrative and statistical reports

Team and Interdepartmental Support (5%)

  • Maintain open communication with the IRCOM staff, community members, volunteers and program participants. (schedule updates, check ins, reviews, feedback, follow up, problem solving, suggestions, community events)
  • Supervise, coordinate, and support volunteers in collaboration with IRCOM staff
  • Attend IRCOM staff meetings, team meetings and other project related meetings as requested
  • Complete program related training and other tasks as required
  • Collaborate with other IRCOM programs and take part in joint projects
  • Follow IRCOM policies and procedures
  • Other duties as required


  • Minimum two years leadership/project coordination experience including direct supervision of staff
  • Demonstrated experience recruiting, training, and managing volunteers, preferably in a not-for-profit environment
  • Demonstrated ability to resolve and manage conflict
  • Previous experience developing, coordinating, leading and evaluating community engagement projects
  • Demonstrated proficiency with information technology, including Microsoft Office applications and data base management
  • Proven ability to set priorities, manage budgets, solve problems, and meet deadlines under pressure
  • Solid understanding of community engagement principles and promising practices
  • Excellent communication (oral and written), and presentation skills
  • Outstanding analytical, organizational and planning abilities
  • Proven ability to foster trust, maintain and build networks and strategic partnerships across many cultures and relationships
  • Demonstrated commitment to continuous learning and proven ability to achieve high levels of performance
  • Demonstrate the qualities and values IRCOM seeks for all our staff (see http://www.ircom.ca/about- us/employmentopportunities/ )


  • Experience using Better Impact software
  • Lived newcomer experience, and / or an understanding of the refugee / immigration process an asset
  • University level training in social services is an asset


This is a full-time permanent position to a maximum of 37.5 hours per week. The Volunteer and Community Services Coordinator’s hours will take place both during daytime and evening hours, Monday to Friday and some Saturdays, as required by the program.

Wage: $21.82/hour / Following probation, this position is entitled to participate in our Group Insurance Plan
BENEFITS: Group Insurance Plan with extended health, dental, life and AD&D insurance / Professional development opportunities / Collaborative, family-friendly and supportive working environment

APPLICATION PROCESS: All applicants must be legally entitled to work in Canada.

Employment Equity is a factor in selection. Applicants are requested to indicate in their covering letter or résumé if they are from any of the following groups: women, Indigenous people, refugees, immigrants, visible minorities and/or persons with a disability.

For further information, or to apply for this position please use the contact information below. When applying, please note that your cover letter and résumé must clearly indicate how you meet the qualifications.

Applications must be submitted by Friday, May 29 at noon to:
HR - Selection Committee

95 Ellen Street
Winnipeg, Manitoba R3A 1S8
Email: hr at ircom.ca
Fax: 204-943-4810


29 May 2020
Immigrant and Refugee Community Organization of Manitoba Inc
Winnipeg  Manitoba