Drop-in/Outreach Support Staff-Casual

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The West Central Women’s Resource Centre (WCWRC) provides services and programming to women and families in the West Central neighbourhood of Winnipeg. WCWRC is Women-Centered and works from empowerment, inclusion, harm reduction, multi-level and community economic development philosophies to support women experiencing poverty, homelessness, mental illness, violence, substance use or participating in sex-trade work.

Position Summary: Drop-in/outreach staff will assist participants to meet their day to day needs such as phone and computer access, meals, laundry, hygiene supplies and resource referrals. Drop-in/Outreach Staff support the day to day operations of our drop-in and build relationships with community members. In addition, staff will conduct street outreach to support unhoused populations.

Start Date: ASAP
Salary: $15
Time requirement: Casual *Flexible availability including evenings and weekends required*
Closing Date: November 24, 2020. Applications reviewed as received

Duties and Responsibilities:


  • Create a welcoming atmosphere for everyone in the Drop-In; including mediating conflict and calming tensions
  • Provide support and referrals to vulnerable individuals compassionately and non-judgmentally while maintaining strong personal boundaries
  • Answer and direct calls appropriately
  • Assist in coordinating drop-in services including hygiene distribution, laundry, shower and computer usage


  • Prepare and deliver food hampers to households in the inner-city
  • Connect with street populations sleeping on public lands through outreach
  • Build rapport with individuals sleeping rough and gain an understanding of their stories, concerns and their needs
  • Connect individuals sleeping rough to resources that will improve their standard of living, such as housing, income, medical supports, and identification
  • Distribute harm reduction supplies, cold weather gear and meals

Knowledge, Skills and Abilities


  • High school diploma, some post-secondary education or combination of education and life experience
  • Demonstrated ability to work within an inclusion framework
  • Strong understanding of empowerment and harm reduction philosophies
  • Superior problem-solving and conflict resolution skills
  • Ability to multi-task and adapt to changing priorities
  • Demonstrated ability to meet deadlines
  • Strong interpersonal skills; able to work effectively with diverse individuals
  • Strong written and verbal communication skills
  • Well-developed computer skills including the use of Microsoft Office and Outlook
  • Excellent organizational and time management skills
  • Class 5 Driver’s License


  • Experience working within the non-profit sector
  • Ability to work from a multi-level approach
  • Understanding of Community Economic Development concepts
  • Existing knowledge of the issues of marginalization
  • Experience working collaboratively with community organizations

Work Conditions

  • There is a risk of exposure to potentially unpredictable behaviors and situations
  • Evening and weekend work required

Please submit resume and cover letter to the attention of the Personnel Committee.

By email: melissa at wcwrc.ca Fax: 204-783-3173
West Central Women’s Resource Centre
640 Ellice Avenue
Winnipeg, MB R3G 0A7

The West Central Women’s Resource Centre is committed to representing diversity amongst our staff. Indigenous peoples, visible and ethnic minorities, persons with disabilities, persons of minority sexual orientations and gender identities are encouraged to apply and self-identify.


24 Nov 2020
West Central Women’s Resource Centre
Winnipeg  Manitoba
Poverty Reduction