Inclusive Organizations: A Tool for Continuous Improvement in Health and Social Service Agencies

Immigrant Women's Association of Manitoba, Inc.,

Author +
Maureen Kalloo and Paula Migliardi

Year: 2006

This tool presents some ideas to assist health and social service agencies and organizations to meet their inclusion and equity goals with respect to Manitoba’s increasingly diverse ethno-cultural and ethno-racial population.

In the development of the tool, the complexity of what is involved in organizational adaptation to an increasingly diverse ethno-cultural and ethno-racial population was brought to the forefront.

The tool suggests principles and promising practices that are consistent with the values of social equity, social justice and democracy. Promising practices are not a program, but a range of practices, processes and actions that while not proven, are demonstrating promising results.

The tool is based primarily on the findings of a 2002 literature review that was carried out by the Immigrant Women’s Association of Manitoba (IWAM) in partnership with the IWAM Network. The IWAM Network is a group of health and social service agencies, including government agencies.

Building on the partnership model of the literature review, an inclusive participatory approach was used in the development of the tool. Following a June 11, 2005 Workshop attended by 65 people from health and social service agencies, federal, provincial and municipal government departments and ethnocultural communities, several people came together in eight small sessions to draft the tool. New ideas that emerged from the discussions were incorporated into this work.

The literature review and this follow-up work originated from a barrier analysis conducted by IWAM which showed that immigrant women face multiple barriers in accessing health and social services. Based on the findings of the literature review that service barriers will be eliminated only when organizations are fully inclusive, the tool focuses on organizational development and change to integrate diversity at all levels of an organization.

Table of Contents

Use of the Tool

Part I – A Framework for Working with a Diverse Ethno-Cultural Population
Part II – A Snapshot of the Ethno-Cultural Make-Up of Manitoba
Part III – Planning for Continuous Improvement
Part IV – On Becoming Culturally Responsive
Part V – Governance
Part VI – Policies
Part VII – Workers and Volunteers
Part VIII – Provision of Culturally and Socially Responsive Programs and Services
Part IX – Building on Successes
Tool Development Participants
IWAM Winnipeg Network
Useful Resources